Refund policy

Returns, refunds and exchanges

UAE orders

We do not offer change-of-mind returns or exchanges, except where applicable law requires them. If your item arrives defective, damaged, incomplete, incorrect, or materially different from its description, contact us promptly so we can arrange the remedy required by law, which may include repair, replacement or refund.

Other GCC orders

Orders outside the UAE require online payment. We do not offer voluntary change-of-mind returns or exchanges. Any mandatory cancellation, return, warranty or refund rights under applicable consumer law remain fully available. Defective, damaged, incorrect or misdescribed goods are not excluded from those rights.

How to request help

Email yellowsouq.com@gmail.com with your order number, a description of the issue, and photos or a video if available. Please contact us before sending an item back; we will provide return instructions where a return is needed. Evidence helps us resolve your request and does not remove your statutory rights.

Approved remedies

We assess the issue and arrange the appropriate remedy under applicable law. Where a refund is due, prepaid orders are refunded to the original payment method where possible. For COD orders, we will agree a suitable refund method with you. We cover necessary return costs for confirmed defective, damaged or incorrect goods where required by law.

Nothing in this policy limits non-waivable consumer rights.