Shipping policy

Shipping and delivery

UAE delivery
The standard delivery charge is AED 18 per order. Your delivery charge is shown before you place an order. Delivery estimates shown at checkout are estimates and may vary with stock availability, dispatch location and courier conditions.

Other GCC destinations
Delivery is available only where the selected products and fulfilment partner support your destination. Available delivery options and charges are shown at checkout. Orders outside the UAE require online payment; cash on delivery is not offered outside the UAE.

Delivery details
Provide your full name, a reachable phone number, complete delivery address. Incorrect or incomplete details may delay delivery.

Order fulfilment
Orders are processed through our connected fulfilment partners. Stock availability and fulfilment eligibility are checked before dispatch. We will contact you if we cannot fulfil your order and arrange an appropriate remedy, including a refund where due.

Delivery issues
If your parcel is delayed, missing, damaged or incorrect, email yellowsouq.com@gmail.com with your order number. See our Return and refund policy for product issues and applicable consumer rights.